Fabric & Wood Sample Bundle
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Or 3 interest-free installments with Klarna.
Or 4 interest-free installments of with Clearpay.
Delivery costs — within M25
Ground floor
£115 inc VAT
+£12 per additional item
Elevator access (any floor)
£115 inc VAT
+£12 per additional item
1st floor (stair access)
£140 inc VAT
+£30 per additional item
2nd floor (stair access)
£175 inc VAT
+£50 per additional item
Bed installation
£300 inc VAT
Any floor
Collection — West London workshop
Free
Address provided at checkout
Outside London or international? We'll need your delivery address, floor level, and whether you require white glove or door-to-door service. We'll contact you directly to confirm costs and timeframes before dispatch.
Made to order
Every Bespoke Sofa London piece is handcrafted to order. Once production is complete, we’ll be in touch to arrange delivery.
Delivery scheduling
Delivery dates are provided as an estimate and confirmed once the outstanding balance has been cleared. If access, availability, or payment is not in place, delivery may need to be rescheduled.
White-glove delivery
Your furniture will be delivered with care and placed in the room of your choice. Packaging can be removed and responsibly disposed of where possible.
Access & measurements
Please ensure your item can be safely delivered to the intended space. Check all access points in advance — doorways, staircases, landings, lifts, and corridors. If on-site assembly is required, this must be agreed before production begins.
Inspection on arrival
Please inspect your order upon delivery and sign the delivery note. Any issues must be reported within 48 hours. Items should remain unused and in original packaging until the matter is resolved.
Failed delivery & storage
If delivery cannot be completed due to access issues or no one being available, storage may be required and additional charges may apply, including third-party fees (e.g. £100 + VAT per week).
Returns & refunds — Bespoke and made-to-order items are non-refundable and non-exchangeable. In the unlikely event of a manufacturing fault, we will repair or replace the item on a like-for-like basis.
15-Year Frame Guarantee
All handcrafted furniture from Bespoke Sofa London is built with solid beech wood frames, guaranteed for 15 years from the date of delivery — giving you long-lasting structural assurance.
What’s covered
Covered under guarantee
- Defects in the solid beech wood frame
- Faulty workmanship or materials
- Structural failure under normal domestic use
Not covered
- Normal wear and tear
- Fabric or upholstery
- Fillings, foam or cushioning
- Legs, mechanisms or non-structural components
- Damage due to misuse, abuse or improper care
- Issues from environments outside usual home use
This guarantee applies to the structural wood frame only and covers normal domestic use from the date of delivery. For any concerns or claims, please contact us directly with your order details and a description of the issue.